Rather than creating your business policies listing by listing, you can create multiple payment, shipping, and return policies. One great option that many sellers on eBay are unaware of is the automated Business Policies function that eBay provides. The Top Rated Plus logo displayed prominently in search results and in your listing description.Offering a 30-day or longer return period with money back option will help you qualify for Top Rated Plus status and unlock the following benefits: I gave an example in a previous post explaining how to calculate your real eBay profit while taking returns into account.Īccording to eBay, you must specify a return policy in your listings meaning whether or not you accept returns. ![]() The last point is very important, you need to calculate the cost of returns into your overall business performance. You lost money on the entire transaction.You have to waste time on processing the return (shipping, restocking).Your customer experienced a negative interaction with you and probably won’t do business with you in the future (depending on how you handle the return process).It is important to understand that the negative impact is threefold: I am sure that you too have to deal with returns as an eBay seller and my goal is to explain how to handle this in the most efficient and delicate of manners. ![]() I don’t think that I have ever seen a business without any kind of returns, even at Crazylister which sells a subscription based software (not a physical product) we have returns from time to time.
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